Refund Policy

1. Overview

At Aiduva, we are committed to providing high-quality AI-powered UPSC preparation services. This refund policy outlines the terms and conditions for refunds and cancellations of our subscription services.

2. Free Trial Period

We offer a free trial period for new users to experience our platform. During this trial period:

• No charges will be applied to your account
• You can cancel anytime without any obligations
• Access to premium features is provided for evaluation
• Trial period duration varies by subscription plan

3. Subscription Billing

Our subscription plans are billed in advance based on your chosen billing cycle:

• Monthly subscriptions are billed every month
• Quarterly subscriptions are billed every 3 months
• Annual subscriptions are billed yearly
• Payment is processed automatically unless cancelled

4. Refund Eligibility

Refunds may be provided in the following circumstances:

• Technical Issues: If our platform is unavailable for extended periods due to technical problems
• Billing Errors: Unauthorized charges or duplicate billing
• Service Not as Described: If the service significantly differs from what was advertised
• Early Cancellation: Within 7 days of initial subscription for first-time users

5. Non-Refundable Items

The following are generally not eligible for refunds:

• Subscriptions used for more than 30 days
• Custom study plans and personalized content already delivered
• One-time purchases of specific courses or materials
• Cancellations due to change of mind after extensive usage
• Failure to use the service during the subscription period

6. Refund Process

To request a refund:

1. Contact our support team at [email protected]
2. Provide your account details and reason for refund request
3. Our team will review your request within 3-5 business days
4. If approved, refunds will be processed to the original payment method
5. Refund processing time: 5-10 business days depending on your bank

7. Cancellation Policy

You can cancel your subscription at any time:

• Log into your account and go to subscription settings
• Click "Cancel Subscription" and follow the prompts
• Your subscription will remain active until the end of the current billing period
• No further charges will be applied after cancellation
• You can reactivate your subscription anytime

8. Prorated Refunds

In certain circumstances, we may offer prorated refunds:

• Downgrading from a higher-tier plan
• Significant service disruptions
• Changes in service features that affect your usage

9. Special Circumstances

We may consider refunds in exceptional cases such as:

• Medical emergencies or personal hardships
• Technical issues preventing access to the platform
• Fraudulent transactions on your account

10. AI Service Disclaimer

Please note that our AI-powered features:

• Are provided as supplementary tools for UPSC preparation
• May have limitations and are continuously being improved
• Should not be considered as guaranteed success in UPSC exams
• Performance may vary based on individual usage and preparation

11. Dispute Resolution

If you're not satisfied with our refund decision:

• You can escalate the matter to our customer success team
• We'll conduct a thorough review of your case
• Final decisions will be communicated within 7 business days

12. Contact Information

For refund requests or billing questions, contact us at:

• Email: [email protected]
• Support: [email protected]
• Response time: Within 24-48 hours

13. Policy Updates

This refund policy may be updated from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.