Aiduva - Subscription and No Refund Policy

1. Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Subscription and No Refund Policy:

• Application means the software program provided by the Company, downloaded by You on any electronic device, named Aiduva (or any variant name used during promotional listings or offer periods, primarily related to "AI Powered UPSC Preparation").

• Company (referred to as either "the Company", "We", "Us", or "Our" in this Agreement) refers to Aiduva, the provider of the AI Powered UPSC Preparation service.

• Subscription refers to the access rights granted to You for using the premium features of the Application for a specified period, upon payment of the applicable fees.

• Order means a request by You to purchase a Subscription from Us.

• Service refers to the features, content, and functionalities offered through the Application.

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Subscription and No Refund Policy

At Aiduva, we strive to provide clear and transparent information about our services. Our digital subscriptions grant You immediate access to premium features and content within the Application.

2.1. All Sales Are Final

Once a Subscription is purchased and activated, it is non-refundable. We do not offer refunds or credits for partially used subscription periods, accidental purchases, or if You choose to discontinue using the Service before Your subscription period ends for any reason.

We encourage You to utilize any free trial periods or explore available free content to assess the value of our Service before committing to a paid Subscription.

2.2. Subscription Management and Cancellation

Our subscriptions are typically recurring. This means Your subscription will automatically renew at the end of each billing period for a similar period, and You will be charged the then-current subscription fee.

It is Your sole responsibility to manage Your recurring subscription and cancel it by turning off auto-renewal if You do not wish to continue the Service for the next billing cycle. You can typically manage Your subscriptions through the platform You used to subscribe (e.g., Google Play Store settings, Apple App Store settings, or our website's subscription management portal if applicable).

No refunds will be granted for charges incurred due to Your failure to cancel a recurring subscription in a timely manner before the renewal date.

2.3. Exceptional Circumstances

In very rare and specific cases, such as a billing error directly attributable to Aiduva or as may be strictly required by applicable consumer protection laws in Your jurisdiction, we may review a situation. However, this does not imply a general right to a refund outside of our stated no-refund policy. Any such considerations are at Aiduva's sole discretion.

3. Special Promotional Offers

From time to time, Aiduva may introduce special promotional offers or campaigns. These offers will have their own specific terms and conditions, which will be clearly communicated at the time of the offer. These terms may include specific non-monetary benefits or value but will adhere to our overarching no-refund policy for the subscription fee itself, unless explicitly stated otherwise in mandatory legal terms for that specific offer.

Details of any active promotional offer terms can typically be found on the promotional material, within the Application, or on a dedicated page on our website linked from the offer.

4. Subscription Charges

• Variable Pricing: Subscription charges for Aiduva may vary based on the duration of the subscription, features included, and promotional offers active at the time of purchase.

• Payment Responsibility: You are responsible for all charges incurred in connection with Your Subscription.

5. Aiduva's Discretion: Alternative Non-Monetary Resolutions

Aiduva values its users. While monetary refunds are not provided, in certain situations where a user experiences significant technical issues preventing access to the Service that are directly attributable to Aiduva and cannot be resolved in a timely manner, Aiduva may, at its sole discretion, offer an alternative non-monetary resolution. This could include, but is not limited to, an extended period of free usage of the Application or access to additional features, once the issue is rectified.

Any such alternative resolution is offered on a case-by-case basis, is not a refund, and does not set a precedent for future requests.

6. Payment Gateway and Third-Party Platform Issues

Aiduva utilizes third-party payment gateways (e.g., Google Play Store's billing system, Apple App Store's billing system) to process subscription payments. For any issues directly arising from the payment gateway or platform's operations, such as duplicate charges due to a gateway error, payment processing failures not attributable to Aiduva, or unauthorized transactions managed by the platform's security, the liability and resolution process will primarily be governed by the terms and conditions of that third-party payment gateway or platform provider.

Aiduva will provide reasonable assistance in liaising with such third parties if an issue arises, but the ultimate responsibility for resolving payment gateway-specific errors lies with the gateway provider.

7. Dispute Resolution and Grievance Redressal

We are committed to resolving any concerns You may have regarding our Service or this Policy amicably.

1. Initial Contact: If You have an issue, please first contact Us directly via:

   • Email: [email protected]
   • WhatsApp: +91 94472 72027

   We will endeavor to acknowledge Your concern within 48 business hours and attempt to address it as quickly as possible.

2. Negotiation and Alternative Dispute Resolution (ADR): We will attempt to resolve any disputes through good-faith negotiation. If negotiation fails, we may explore alternative dispute resolution mechanisms agreed upon by both parties.

3. Jurisdiction: In the unfortunate event that a dispute cannot be resolved through the above methods, any legal proceedings arising out of or relating to this Policy or Your use of the Service shall be subject to the exclusive jurisdiction of the competent courts situated in Malappuram district or Kozhikode (Calicut) district, Kerala, India. This Agreement shall be governed by the laws of India.

8. Amendments to This Policy

Aiduva reserves the right to modify or update this Subscription and No Refund Policy at any time. We will notify You of any significant changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this Policy periodically for any changes. Changes to this policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Subscription and No Refund Policy, please contact us:

• By email: [email protected]
• By WhatsApp: +91 94472 72027